The following introductions are compiled methods and techniques that are originals in their own type and periodically reviewed and updated as the same but brought altogether within these documents for the purpose of identifying the tasks when integrated as a process of cleaning as identified by the procedure reference and scope of work.

scope of work

Intent for the safe system of work is to explain all cleaning methods agreed by E-State operatives to provide clean efficiently, to be within reach of the highest standards and to do so safely in accordance with the associated risks and agreed control measures beforehand. All this information consist tasks, methods and risk assessments which covers cleaning processes for various contract operations like:

  • Office cleaning
  • Communal areas cleaning
  • Residential block cleaning
  • Commercial cleaning
  • Retail cleaning

Equipment to be used for each individual task is mentioned and identified within the safe working methods as in many scenarios are individual to the task so therefore not generic and must be referred to before commence work.

Each company have the responsibility to train its workforce and provide for it standing instructions. All staff is required to have obtained basic cleaning course, fire awareness and other certification where required. Safety for each individual comes first and to ensure that before commencing any work activity staff must have attended and received core training skill, familiarised with site, supervised or mentored accordingly. Company’s uniform and safety working footwear are to be worn at all times any for safety reasons, any non-conformance to this demand could lead to the removal from site and/ or verbal or disciplinary action. All contractors and employees must use listed personal protective equipment and under no circumstances is the task to be carried out not available and worn non-conformance to this requirement could lead to ceasing cleaner’s contract. Most important part is the safety before works. Before start work you must:

  • Employee must obtain permission to work from the manager
  • Ensure safe system of work
  • Collect all necessary equipment
  • Check electrical equipment before use, report to supervisor/manager any faults/damages.
  • When preparing cleaning detergents always follow manufacturer’s instructions.
  • Always refer to risk assessment and method statement.

Work place organisation is essential part of the operative daily routines. When preparing to undertake task the operative is to make establish that the workplace and task equipment is organised so not causing any hazard to the working team and third parties who may be working or walking within or near the work area. This includes:

  • Cleaning detergents not to be left unattended.
  • Free of trip hazards.
  • Cleaning equipment not to be disregarded so causing hazard.
  • Cleaning trolleys not to be left unattended too.
  • Warning barriers and signs in place.
  • All storage bins locked when are not in use.

This list is not exhaustive and such a comprehensive list could be created individually for each site. When machine operative emptying buckets or machines of water only to use designated drains for disposal, never to dispose of waste water down storm drains or kerb gullies because it’s illegal. Everybody to ensure when disposing of waste waters drain filters/separators are in place where fitted remove bigger debris and dispose via solid waste route.

Waste: when collecting waste ensure you maximise recycling by segregating mixed recyclables from general waste.

  • All general waste is to be collected and placed in clear or dark refuse sacks.
  • Mixed recyclables to be collected also clear refuse sacks.
  • Sharp objects or needles when found are to be handled with extreme care as according to risk assessment and safe system of work.

Chemicals storages and use: Storage of chemicals is important part of the safe system of work, it is essential to be familiarised with the product COSHH assessment. All store rooms must be kept in neat and tidy condition at all times and products must be separated, stacked and stocked on appropriate shelving, storage lockers bund pallets. If needed storage licenses are to be in place.

Storage of chemicals

Operative must never mixed chemicals, always dilute as to manufacturer’s instructions and COSHH assessment.  When cleaning water, liquid spillages contain and clear as according to manufacturer’s instructions and spillage plan. Our cleaners will never dispose of undiluted chemicals down drains, if disposal is required refer to the correct route as stated in the COSHH assessment.

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